DPDPA readiness for insurance companies.
Insurers collect some of the most sensitive personal data categories in one place — health history, financial standing, identity documents — often for policies that run for years or decades, plus the claims history that outlives them. Readiness work here usually centres on that scale and duration.
What personal data typically looks like here
Where this usually creates the most work
Underwriting data that reveals more than intended
Health questionnaires, lifestyle disclosures, and family medical history collected for underwriting can reveal sensitive details about people who aren't even the policyholder. That scope is worth mapping explicitly, not assumed from the application form alone.
Processing Register templateClaims investigations pull in third-party data
Verifying a claim often means pulling records from hospitals, garages, or other insurers — each one a data flow worth documenting, especially when it involves someone else's sensitive information gathered without their direct involvement.
Distribution through agents and brokers
Policies sold through agents, brokers, and bancassurance partners mean personal data changes hands before it even reaches you. Each channel is a vendor relationship worth the same scrutiny as a technology vendor.
Vendor review checklistRetention that outlasts the policy
Claims history, nominee records, and underwriting files are often kept well after a policy lapses or matures, for regulatory and dispute reasons. That reason needs to be documented per category, not applied as a blanket rule to everything collected.
Other industries
Readiness work looks different depending on how your organisation uses personal data.
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