DPDPA readiness for SaaS and technology companies.
SaaS companies usually sit on both sides of the DPDPA at once: a data fiduciary for your own employees and prospects, and often a data processor for the customer data your product stores on a client's behalf. Readiness work needs to account for both roles.
What personal data typically looks like here
Where this usually creates the most work
Knowing which role you're in, activity by activity
For your own website visitors and prospects, you're the data fiduciary. For data your customers store in your product, you're typically acting as a processor under their instructions, with a different set of obligations. Readiness gaps often start with this distinction being unclear internally.
Understand the rolesVendor and sub-processor sprawl
A typical SaaS stack touches analytics, email delivery, hosting, support, and payments vendors, each one a sub-processor with its own access to personal data. As the stack grows, it's easy for that list to fall out of date.
Vendor review checklistFulfilling access and deletion requests across microservices
When customer data is spread across a database, a data warehouse, logs, and backups, a single deletion request can touch more systems than expected. Knowing where data actually lives is the starting point.
Processing Register templateIncident response that scales with your customer base
A single incident in a multi-tenant product can affect many customers simultaneously. Having a defined workflow before an incident happens matters more as your customer count grows.
Other industries
Readiness work looks different depending on how your organisation uses personal data.
See where your organisation stands.
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